Wow, never thought I’d hear from someone at dish network after my ranting and various emails fired off to firstname.lastname@example.org and email@example.com.
But I did…
Here it is…
Dear Mr. Stuart,
Thank you for your email. We would like to apologize on behalf of the DISH Network for the way that our representatives handled your issue. It is certainly not our policy to provide anything less than the best quality customer service in our abilities.
We take our customer service seriously and strive to be the best in our industry. Our customers are very important to us and we sincerely apologize for the service, which you have received. Please understand that as a growing company, we are continuously training all of our employees and constantly evaluating our customer service. Although there is a tremendous amount of information with which our representatives are expected to cope, there is no excuse for being inconsistent or insufficient to those that have made us what we are today-our customers!
I checked the account that you indicated below. Both $14.95 shipping charges have been removed from your account. You will see the credit for the second fee on your next billing statement. I checked your return authorization for the receiver. The receiver was shipped from our warehouse on January 7, 2002 by UPS. UPS is stating that the receiver was delivered to the address on your account on January 10, 2002. The additional outlet for the receiver has been added back to your account as of January 10, 2002. You were given a credit for the additional outlet. You will see this credit on your next billing statement.
We appreciate that you have brought this to our attention so that we may address the issue with the appropriate personnel. Once again, please accept our sincerest apologies and we thank you for your feedback. Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email and include all previous correspondence so that we may assist you promptly. If you are a current customer, you may also use our website to view your current or previous billing statements, add services, or make paymentsto your account. Please use the link below to launch yourself to the most user-friendly Customer Support Center available today.
(The link didn’t work! Great Quality!)